Privacy Policy 

Riddle & Rind (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights under UK GDPR.

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1. Information We Collect

We collect information when you:

• Place an order

• Register for an account

• Subscribe to our newsletter

• Complete forms or surveys

• Contact us by email, phone or through our website

• Submit Christmas cheese orders or hamper orders

• Browse our website (via cookies and analytics tools)

Information you provide directly

When you place an order, we may collect:

• First and last name

• Email address

• Phone number

• Billing address

• Delivery address (if applicable)

• Payment details (processed securely by our payment provider — we do not store your card details)

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Information collected automatically

When you browse our website, we may collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on the site

• Cookie data

This helps us improve our website and understand customer behaviour.

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2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Provide order confirmations and delivery updates

• Manage your account or enquiry

• Respond to your messages and customer service requests

• Send you newsletters or product updates (only if you have opted in)

• Improve our website and services

• Comply with legal and accounting obligations

We never sell your information to third parties.

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3. Legal Basis for Processing

Under UK GDPR, we process your data on the following bases:

• Contract – to fulfil your orders

• Legal obligation – maintaining tax and accounting records

• Consent – when you sign up for newsletters

• Legitimate interest – improving our website and customer experience

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4. Data Retention

We keep your personal information only as long as necessary:

• Customer account details – while your account is active

• Order information – 6 years for tax and legal purposes

• Newsletter data – until you unsubscribe

• Enquiry messages – up to 12 months

You can request deletion or correction of your data at any time.

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5. Sharing Your Information

We may share your data with trusted third parties to operate our business, including:

• Payment processors

• Delivery couriers

• Website hosting provider

• Email newsletter service

These providers only use your information to perform their services and must comply with UK data protection laws.

We do not sell, rent, or trade your personal data.

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6. Cookies

Our website uses cookies to:

• Enable essential website functions

• Analyse website traffic

• Improve your browsing experience

You can control cookie settings through your browser.

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7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your information (“right to be forgotten”)

• Object to certain types of processing

• Withdraw consent for marketing at any time

• Request a copy of your data in a portable format

To exercise any of these rights, please contact us.

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8. How We Protect Your Data

We use industry-standard security measures to protect your personal information, including:

• Secure website encryption (HTTPS)

• Restricted access to customer information

• Secure payment processing

• Regular system monitoring

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9. Contact Us

If you have questions about this Privacy Policy or want to update or remove your personal information, please contact:

Riddle & Rind 13-15 Main Street, Howarth, BD22 8DA
riddleandrind@gmail.com